1. Agreement to Terms
These Terms of Service ("Terms") form a binding agreement between you ("you", "user") and Lovelara ("Lovelara", "we", "us", "our"). By accessing or using lovelara.app, lovelara.ai, or any related service (collectively, the "Service"), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
2. Eligibility
You must be at least 18 years old to use Lovelara. By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.
3. Not Therapy or Professional Advice
Lovelara is an AI-powered relationship coaching tool intended for informational and reflective purposes only. It is not a substitute for professional medical, psychological, psychiatric, legal, or financial advice, diagnosis, or treatment. Lovelara is not a licensed therapist, counselor, or healthcare provider, and no therapist-patient relationship is created by your use of the Service.
If you are experiencing a mental health crisis, are in danger, or are considering self-harm, please contact emergency services immediately or a qualified professional. In the United States, you can dial or text 988 for the Suicide & Crisis Lifeline. In the EU, dial 112. Other regions: contact your local emergency number.
If you are experiencing or witnessing domestic abuse, please contact a qualified local resource. Lovelara is not designed to respond to emergencies.
4. Your Account
You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms or pose risk to other users or to the Service.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful, harmful, or harassing purpose;
- Submit content that is illegal, defamatory, threatening, or that infringes another person's rights;
- Attempt to reverse engineer, scrape, or interfere with the Service or its underlying AI models;
- Use the Service to make decisions about another person without their knowledge where the law requires their consent;
- Resell, sublicense, or commercially exploit the Service without our written consent.
6. Subscriptions, Billing & Refunds
Paid plans are billed in advance on a recurring basis (monthly or annually, as selected at checkout) through our payment processor. Subscriptions automatically renew at the end of each billing period at the then-current price unless you cancel before renewal.
Refunds are governed by our Refund Policy. In short: you may request a refund within 24 hours of a charge; after that window, the billing period is non-refundable, but you may cancel at any time to prevent future charges.
Statutory rights, including any mandatory consumer rights under EU, UK, or other applicable law, are not affected by this policy where they cannot lawfully be limited.
7. AI Output Disclaimer
Lovelara uses artificial intelligence to generate text, audio, and other responses. AI output may be inaccurate, incomplete, or inappropriate. You are responsible for evaluating any output before relying on it. We do not guarantee any specific outcome from using the Service.
8. Your Content & License
You retain ownership of the content you submit (messages, transcripts, context). You grant Lovelara a worldwide, non-exclusive, royalty-free license to host, process, and use that content solely to provide and improve the Service, in accordance with our Privacy Policy. You are solely responsible for the content you submit and confirm you have the right to share it.
9. Intellectual Property
The Service, including its software, design, branding, and prompts, is owned by Lovelara and protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to use the Service for personal, non-commercial purposes.
10. Termination
You may stop using the Service or delete your account at any time from your account settings. We may suspend or terminate your access if you violate these Terms or if continued service is impractical for legal, security, or technical reasons.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOVELARA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $50.
Some jurisdictions do not allow these limitations, so they may not apply to you.
13. Indemnification
You agree to indemnify and hold Lovelara harmless from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising from your use of the Service, your content, or your violation of these Terms or applicable law.
14. Governing Law & Disputes
These Terms are governed by the laws of the jurisdiction in which Lovelara is established, without regard to conflict of law principles. Any dispute will be resolved in the competent courts of that jurisdiction, except where mandatory consumer law grants you the right to bring proceedings in your country of residence.
15. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
16. Contact
Questions about these Terms? Email hello@lovelara.app.